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Privacy Policy

This Privacy Policy is an electronic record under the Information Technology Act, 2000, including its amendments and applicable rules, and constitutes a legally binding document between Geaan Electronics Private Limited, operating under the brand name “24ENERGY” (hereinafter referred to as “us,” “we,” “Company,” or “24ENERGY”) and you, the user (“you,” “your,” or “yourself”). This electronic record is generated by a computer system and does not require any physical or digital signatures.

By using this website, including but not limited to our mobile applications (“Site”), you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

  1. Collection of Personal Information

When you visit and use our Site, we collect and store personal information necessary to provide our services. While you may access certain features of the Site without providing personal information, full use of the Site’s services requires registration through our online form, where you may be asked to provide details such as your first and last name, mobile number, email ID, user ID, password, age, gender, communication address (official, residence, or other), shipping details, product and service selections, and other identifying information. You may opt not to provide certain information by choosing not to use specific services or features.

We collect personal information at various points, including but not limited to:

  • Registration as a customer or correspondent
  • Website visits
  • Customer support interactions
  • Feedback submission
  • Participation in marketing campaigns, conferences, and webinars
  • Web browser and device information (including IP address, device ID, browser type and version, operating system, and platform)
  • Cookies and tracking technologies to analyze site usage and measure promotional effectiveness
  • Social media data when using social login features
  • Payment details required to process transactions via third-party gateways (such as billing address, card number, and expiration date)
  • Correspondence from you or third parties relating to your Site activities

Cookies are small text files stored on your device by your browser to track site interactions, such as visit frequency, shopping cart contents, and preferences. You can manage cookie settings via your browser; disabling cookies may limit certain features.

  1. Use of Your Information

Your information is used to:

  • Provide and improve our services
  • Process transactions and deliver orders
  • Communicate updates, offers, invoices, and security alerts
  • Conduct internal research on user behavior and demographics, in aggregated form
  • Comply with legal requirements and protect against fraudulent use
  • Send important notices regarding changes to terms, conditions, and policies
  • Facilitate registration and account management
  1. Disclosure to Third Parties We may share your information with trusted partners, including:
  • Payment processors and email service providers for transaction and communication purposes
  • Legal authorities as required by law or to protect our rights and users
  • Service providers under contractual obligations of confidentiality
  • Third parties involved in corporate restructuring, bankruptcy, mergers, or sales, with opt-out options if processing changes materially

Your personal information will not be shared with third parties for their independent marketing purposes without your explicit consent.

  1. Security

We use secure server software (SSL) to encrypt data transmission and implement reasonable security practices as per the Information Technology Act, 2000. However, no method of electronic transmission or storage is entirely secure.

  1. Children’s Privacy

Our services are not intended for individuals under 18 years. We do not knowingly collect personal information from minors. If you are a parent or guardian aware that your child has shared data with us, please contact us promptly. We treat all users logged in with your credentials as authorized.

  1. Retention of Data

We retain personal data as long as your account remains active or as required by law. You may request account deletion or cessation of data use by contacting info@24energy.in. Except as mandated by law, personal data will be deleted within 90 days of such request.

  1. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an effective date. Continued use of our Site constitutes acceptance of any changes.

  1. Governing Law and Jurisdiction

Any disputes related to this Privacy Policy shall be resolved by arbitration under the Arbitration and Conciliation Act, 1996, with the seat in Bengaluru, India. Arbitration decisions are final and binding. The language of arbitration will be English. This Privacy Policy is governed by the laws of India, with exclusive jurisdiction vested in the courts of Bengaluru, Karnataka.

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