Returns and Refunds Policy
1. When can I return a product?
- You may request a return within 3 days from the date of delivery if the product is defective, damaged, or does not match the description.
2. What conditions must the product meet for a return?
- The product must be unused, with all original packaging and accessories intact.
- The product should be in the same condition as when you received it.
3. Who bears the cost of return shipping?
- For defective or damaged products, 24ENERGY will cover the return shipping cost.
- For other returns, the customer is responsible for the shipping charges.
4.How do I initiate a return?
Please contact our Customer Support team via email or phone within the return window to initiate the process. We will guide you through the steps.
5.When will I receive my refund?
- Refunds will be processed within 7-10 business days after we receive and inspect the returned product. The refund will be credited to your original payment method.
6.Can I cancel my order?
- Orders can be canceled within 2 hours of placement, provided the order has not been dispatched. Please contact Customer Support immediately for cancellations.
7. What products are non-returnable?
- Rice Lights
1. When can I return a product?
- You may request a return within 3 days from the date of delivery if the product is defective, damaged, or does not match the description.
2. What conditions must the product meet for a return?
- The product must be unused, with all original packaging and accessories intact.
- The product should be in the same condition as when you received it.
3. Who bears the cost of return shipping?
- For defective or damaged products, 24ENERGY will cover the return shipping cost.
- For other returns, the customer is responsible for the shipping charges.
4.How do I initiate a return?
Please contact our Customer Support team via email or phone within the return window to initiate the process. We will guide you through the steps.
5.When will I receive my refund?
- Refunds will be processed within 7-10 business days after we receive and inspect the returned product. The refund will be credited to your original payment method.
6.Can I cancel my order?
- Orders can be canceled within 2 hours of placement, provided the order has not been dispatched. Please contact Customer Support immediately for cancellations.
7. What products are non-returnable?
- Rice Lights